At Zeeva Honey, we take great care to pack and ship every order securely. Since our products are food items, we do not accept returns or exchanges.
Damaged or Spilled Orders
If your order arrives spilled, leaking, or damaged during delivery, please contact us at hello@zeevahoney.com as soon as possible.
To be eligible for a refund, you must provide:
- A clear, continuous unboxing video showing the package from the moment it is opened.
- Clear photographs of the damaged or spilled product and packaging.
- Your order number and relevant order details.
The unboxing video must clearly show the condition of the package and product. Refund requests without proper video evidence may not be accepted.
Refunds
Once we receive the required proof, our team will review the claim. If the damage or spillage is verified, we will issue a refund for the affected product or eligible portion of the order.
Refunds will be processed to the original payment method where possible. The time taken for the refund to appear in your account may depend on your bank or payment provider.
No Returns
We do not accept returns for change of mind, incorrect product selection, personal preference, or other reasons unrelated to damage or spillage during delivery.
If you receive your order in good condition, it cannot be returned or exchanged.
Contact Us
For damaged or spilled orders, please contact us at:
Zeeva Honey
Email: hello@zeevahoney.com
Please include your order number, unboxing video, photographs, and a brief description of the issue.
We recommend keeping the original packaging and damaged product until your claim has been reviewed.