Welcome to Zeeva Honey. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or placing an order.
1. About Our Website
This website is operated by Zeeva Honey. Throughout the website, the terms “we,” “us,” and “our” refer to Zeeva Honey.
By using this website, you confirm that you are legally capable of entering into a purchase agreement and agree to comply with these Terms & Conditions.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information displayed on our website are accurate.
However, natural honey may vary slightly in color, texture, aroma, and taste depending on its floral source, season, and natural characteristics. Such variations are not considered defects.
We reserve the right to update product information, availability, packaging, or pricing without prior notice.
3. Orders
When you place an order, you agree that the information provided by you is accurate and complete.
An order is considered accepted only after payment has been successfully received and the order has been confirmed by us.
We reserve the right to cancel or refuse an order in circumstances including product unavailability, pricing or listing errors, suspected fraudulent activity, or other legitimate reasons.
If an order is cancelled after payment has been received, any applicable refund will be processed to the original payment method where possible.
4. Pricing and Payment
All prices displayed on the website are subject to change without prior notice.
You are responsible for providing accurate payment and billing information. Orders will be processed only after successful payment confirmation.
5. Shipping and Delivery
We aim to process and dispatch orders within the time stated in our Shipping Policy.
Delivery times are estimates and may vary depending on the destination, courier service, weather, holidays, transportation conditions, and other circumstances beyond our control.
Customers are responsible for providing a correct and complete delivery address and contact information.
6. Returns and Refunds
Zeeva Honey does not accept returns or exchanges.
If an order arrives spilled, leaking, or damaged during delivery, you may contact us at hello@zeevahoney.com.
For a refund claim, proper proof is required, including a clear and continuous unboxing video showing the package being opened and the condition of the product.
Photographs of the damaged product and packaging, along with your order number, may also be required.
Refunds for verified damaged or spilled orders are subject to review and approval by Zeeva Honey.
7. Food Product Disclaimer
Zeeva Honey products are food products intended for consumption.
Customers are responsible for reviewing product information and making their own decisions regarding consumption, including consideration of allergies, dietary requirements, age related restrictions, or other individual circumstances.
If you have specific health or dietary concerns, consult an appropriate qualified professional before consuming the product.
8. Website Use
You agree not to misuse this website or attempt to interfere with its operation.
You must not use the website for unlawful purposes, attempt unauthorized access, distribute harmful software, or engage in activities that may damage or disrupt the website or its services.
9. Intellectual Property
All content on this website, including the Zeeva Honey name, logo, product images, photographs, text, graphics, and other materials, is owned by or licensed to Zeeva Honey unless otherwise stated.
You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.
10. Third Party Services
Our website may use third party services such as payment providers, shipping companies, analytics services, or other technology providers.
Your use of such services may also be subject to the terms and policies of those third parties.
11. Limitation of Liability
To the extent permitted by applicable law, Zeeva Honey will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.
12. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, or applicable requirements.
Any updated version will be posted on this page with a revised “Last Updated” date.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Zeeva Honey
Email: hello@zeevahoney.com
By using our website or placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.